dr. sc. Jelena Komšić asistentica

Fakultet za menadžment u turizmu i ugostiteljstvu Zavod za financije

prostorija : 308
e-pošta : jelenak@fthm.hr
telefon : +385 51 294-658

Hrvatska znanstvena bibliografija (ID: 327371)
ORCID
ResearcherID
Publons

MEĐUNARODNA VIDLJIVOST:
CITATIH-INDEXI10-INDEX
Google Znalac 48 4 2

Obrazovanje

1.10.2010. - 9.11.2018. dr. sc., doktor ekonomskih znanosti Poslijediplomski sveučilišni doktorski studij Menadžment održivog razvoja Fakultet za menadžment u turizmu i ugostiteljstvu, Opatija
1.1.2009. - 1.1.2010. mag. oec., magistar ekonomije Sveučilišni diplomski studij Fakultet za menadžment u turizmu i ugostiteljstvu, Opatija
1.1.2005. - 1.1.2009. univ. bacc. oec., baccalareus economics Sveučilišni preddiplomski studij Fakultet za menadžment u turizmu i ugostiteljstvu, Opatija

Radno iskustvo

5.2.2018. - Asistnetica Primijenjana ekonometrija Statistička kontrola procesa FMTU, Opatija
1.1.2010. - 30.9.2016. Asistent Asistent na kolegijima: Statistika Poslovna statistika Istraživanje zadovoljstva klijenta Mjerenje kvalitete usluga Mjerenje zadovoljstva klijenta FMTU, Opatija

Članstva

1.1.2012. - 1.1.2014. predstavnica suradnika – član Odbora za kvalitetu na FMTU
1.1.2012. - 1.1.2013. članica ALUMNI-a FMTU

Nastavna djelatnost

Kolegiji

1.12.2010. - 30.9.2016. Statistika
Preddiplomski sveučilišni studij
FMTU
Asistentica
Norma sati:
1.12.2010. - 30.9.2016. Istraživanje zadovoljstva klijenta
Preddiplomski sveučilišni studij
FMTU
Asistentica
Norma sati:
1.12.2010. - 1.9.2014. Mjerenje kvalitete usluga
Diplomski sveučilišni studij
FMTU
Asistentica
Norma sati:
1.12.2010. - 30.9.2013. Mjerenje zadovoljstva klijenta
Preddiplomski stručni studij
FMTU
Asistentica
Norma sati:
- Primijenjena ekonometrija
Diplomski sveučilišni studij
FMTU
Asistentica
Norma sati:
- Statistička kontrola procesa
Diplomski sveučilišni studij
FMTU
Asistentica
Norma sati:

Osobni razvoj

8.2.2016. - 12.2.2016. Academic Teaching Excellence – English as the Medium of Instruction


Norma sati:
26.5.2015. - 29.5.2015. 2nd Training School "Research design: A focus on Delphi method and Social network analysis"


Norma sati:
2.9.2013. - 7.9.2013. Introduction to Multivariate Analysis


Norma sati: 20 sati
1.7.2013. - 12.7.2013. Međunarodna ljetna škola Istanbul Quantitative Lectures (ISTQL) - Structural Equation Modeling


Norma sati: 15 ECTS
16.11.2011. - Teaching with Case Studies: Tips and Techniques for Instructors


Norma sati:
4.7.2011. - 22.8.2011. Međunarodna ljetna škola Alpen-Adria 2011: Marketing Intelligence and Strategic Planning in Tourism (MISP) & Tourism Behavior and Hospitality and Destination Marketing (TBHDM)


Norma sati: 8
10.5.2011. - 11.7.2011. IT-Akademija: UniSTAT 3: Napredne statističke analize


Norma sati:
5.4.2011. - 3.5.2011. IT-Akademija: UniSTAT 2: Osnove analize varijance i regresijske analize


Norma sati: 2 ECTS
2.3.2011. - 30.6.2013. Tečaj engleskog jezika (B1/B2)


Norma sati:
1.3.2011. - 29.3.2011. IT-Akademija: UniSTAT 1: Priprema podataka uz osnove deskriptivne i inferencijalne analize


Norma sati: 2 ECTS
1.2.2010. - 1.7.2010. ERASMUS program mobilnosti


Norma sati:
1.6.2009. - 1.7.2009. Program bilateralne mobilnosti u visokom obrazovanju


Norma sati:
27.7.2008. - 15.8.2008. 19th International Summer University WU2008 in Vienna; Strategische Unternehmensführung & Controlling + Internationales Finanzmanagement


Norma sati: 7,5 ECTS
- Statističke metode u istraživačkom radu,radionica za doktorande Profesorica Jasna Horvat i docentica Josipa Mijoč


Norma sati:

Znanstvena i umjetnička djelatnost

Znanstveni radovi

1. Dorcic, Jelena; Komsic, Jelena; Markovic, Suzana
Mobile technologies and applications towards smart tourism – state of the art
Tourism Review 1-23 - 2018.

A1

2. Dorčić, Jelena; Komšić, Jelena
Online reputation and tourism destination competitiveness – conceptual model development and pilot testing
Information and Communication Technologies in Tourism 2017 545-558 - 2017.

A1

3. Komšić, Jelena; Dorčić, Jelena
Tourism destination competitiveness and online reputation: Conceptualization and literature framework analysis
23rd International Congress Tourism and Hospitality Industry 2016 - Trends and Challenges 144-157 - 2016.

A2

4. Ivanović, Slobodan; Perman, Luka; Komšić, Jelena
Evaluating successful strategies in creation of innovative services in hospitality
23rd International Congress Tourism and Hospitality Industry 2016 - Trends and Challenges 109-121 - 2016.

A2

5. Komšić, Jelena; Valčić, Iva
Service quality measurement of Croatian Television News: An application of the modified SERVQUAL model
International Journal of Marketing and Technology 5 38-50 - 2015.

Exc

6. Komšić, Jelena; Valčić, Iva
Investigating Television News Service Quality Dimensions: A Factor Analysis Approach
2015 Global Business Conference Sibenik 109-119 - 2015.

A1

7. Valčić, Iva; Komšić, Jelena; Simpson, Christopher Nigel
Investigating theme park service quality by using modified THEMEQUAL model
3rd International Scientific Conference ToSEE 2015 – Tourism in Southern and Eastern Europe, Sustainable Development, Economic Development and Quality of Life 453-466 - 2015.

A1

8. Marković, Suzana; Komšić, Jelena; Dorčić, Jelena
Measuring service quality in Croatian restaurants: application of DINESERV scale
Marketing insights from a changing environment, Chapter: Third part: Consumers reaction on service quality 131-161 - 2015.

A1

9. Marković, Suzana; Raspor, Sanja; Komšić, Jelena
Museum service quality measurement using the HISTOQUAL model
2nd International Scientific Conference ToSEE 2013 - Tourism in Southern and Eastern Europe - Crisis – a challenge of sustainable tourism development 201-216 - 2013.

A1

10. Marković, Suzana; Komšić, Jelena; Štifanić, Mihaela
Measuring service quality in city restaurant settings using DINESERV scale
1st International Conference on Management, Marketing, Tourism, Retail, Finance and Computer Applications (MATREFC'13) – Recent Advances in Business Management and Marketing 176-181 - 2013.

A1

11. Marković, Suzana; Raspor, Sanja; Komšić, Jelena
Guests's Expectations Measurement in the Croatian Restaurant Industry
23rd CROMAR Congress, Marketing in a Dynamic Environment – Academic and Practical Insights 307-332 - 2013.

Exc

12. Marković, Suzana; Raspor, Sanja; Car, Tomislav; Komšić, Jelena
Content analysis of hotel websites: case study of Croatia
NEGOTIA 57 27-37 - 2012.

A2

13. Marković, Suzana;Raspor, Sanja; Komšić, Jelena
Mjerenje kvalitete usluga wellnessa: case study
13. međunarodnog simpozija o kvaliteti “Kvaliteta i društvena odgovornost” 571-584 - 2012.

Exc

14. Marković, Suzana; Raspor, Sanja; Komšić, Jelena
Service quality measurement in Croatian wellness tourism: An application of the SERVQUAL scale
Academica Touristica - Tourism & Innovation Journal 5 47-58 - 2012.

A2

15. Marković, Suzana; Raspor, Sanja; Komšić, Jelena
Who are wellness customers? An empirical study in the Croatian hotel industry
Naše gospodarstvo 58 24-34 - 2012.

A2

Znanstvene knjige

1. Autor poglavlja u knjizi
Marković, S., Komšić, J., Dorčić, J.
Marketing Insights from a Changing Environment - MEASURING SERVICE QUALITY IN CROATIAN RESTAURANTS: APPLICATION OF DINESERV SCALE
Marketing insights from a changing environment Grbac, B., Lončarić, D., Dlačić, J., Žabkar, V., Grunhagen, M. PEARSON London - 2015.
2. Autor poglavlja u knjizi
Marković, S., Jelušić, A., Komšić, J.
Obilježja provedenog istraživanja
ISTRAŽIVANJE TURIZMA DESTINACIJE Blažević, B., Peršić, M. Fakultet za menadžment u turizmu i ugostiteljstvu Opatija, Sveučilište u Rijeci Opatija - 2012.

Kongresna priopćenja

1.
Dorcic J., Komsic J. (2017)
Online Reputation and Tourism Destination Competitiveness—Conceptual Model Development and Pilot Testing Enter 2017 Conference "eTourism: Sustaining Culture and Creativity" Rim, Italija - 24.1.2017. https://link.springer.com/chapter/10.1007/978-3-319-51168-9_39#citeas
2.
Komsic, J., Dorcic, J.
Tourism Destinaton Competitiveness and Online Reputation: Conceptualization and Literature Framework Analysis 23rd International Congess Tourism and Hospitality Industry 2016 - Trends and Challanges Opatija - 28.4.2016.
3.
Ivanović, Slobodan; Perman, Luka; Komšić, Jelena
Evaluating successful strategies in creation of innovative services in hospitality 23th International Congress Tourism and Hospitality Industry - Trends and Challenges Opatija - 28.4.2016.
4.
Marković, S., Raspor, S., Komšić, J.
GUESTS' EXPECTATIONS MEASUREMENT IN THE CROATIAN REASTAURANT INDUSTRY 23rd CROMAR Congress,Marketing in a Dynamic Environment – Academic and Practiacl Insights, Lovran, Croatia, October 24-26 2013
5.
Marković, S., Raspor, S., Komšić, J.
MJERENJE KVALITETE USLUGA WELLNESSA: CASE STUDY 13. međunarodni simpozij o kvaliteti “Kvaliteta i društvena odgovornost”, Hrvatsko društvo menadžera kvalitete,Solin, Hrvatska, 15. – 16. 3. 2012.
6.
Marković, S., Komšić, J., Štifanić, M.
MEASURING SERVICE QUALITY IN CITY RESTAURANT SETTINGS USING DINESERV SCALE 1st International Conference on Management, Marketing, Tourism, Retail, Finance and Computer Applications (MATREFC'13) – Recent Advances in Business Management and Marketing, Dubrovnik, Croatia, 25-27 June 2013
7.
Valčić I., Komšić, J., Simpson, C. N.
INVESTIGATING THEME PARK SERVICE QUALITY BY USING MODIFIED THEMEQUAL MODEL 3rd International Scientific Conference ToSEE 2015 - Tourism in Southern and Eastern Europe, Sustainable Development, Economic Development and Quality of Life, FMTU; Opatija; 13-16. 05. 2015;

Znanstveni projekti

1. 1.10.2018. - 1.10.2020.
ZP UNIRI 2018 „Ocjena oglašivačkih poruka nositelja turističke ponude: multidisciplinarna perspektiva primjenom kvantitativno-kvalitativnoga pristupa; Član istrživačkog tima; UNIRI; 20.000,00 HRK;
2. 1.12.2015. - 1.12.2017.
ZP UNIRI 2/15 Mjerenje utjecaja online reputacije na konkurentnost turističke destinacije; Član istraživačkog tima; UNIRI; 20.000,00 HRK; https://www.fthm.uniri.hr/index.php/projekti-uniri-2015/zpuniri-2-15